Excellent customer service is a result of highly trained employees committed to build rewarding customer relationships and loyalty. Customer service training program provides advanced customer care techniques and tools for building unmatched internal and external customer satisfaction levels and converting them into brand ambassadors. Our programs are designed to guide learners to anticipate and respond to customers’ needs to build happy & loyal customer base. Learn to create a positive influence, manage customer expectations and improve overall customer experience.

Excellent customer service is a result of highly trained employees committed to build rewarding customer relationships and loyalty. Customer service training program provides advanced customer care techniques and tools for building unmatched internal and external customer satisfaction levels and converting them into brand ambassadors. Our programs are designed to guide learners to anticipate and respond to customers’ needs to build happy & loyal customer base. Learn to create a positive influence, manage customer expectations and improve overall customer experience.

This program will enable learners to embrace customer-centric mindset to view customer complaints/grievances as a real opportunity to improve and deliver an excellent customer service. This program will help them to understand and analyse critical challenges in delivering customer service. Learn to delight your customers by exceeding their expectations and going above and beyond customer service.

Key Objectives

  • Empower learners to understand the customer’s perspective and help you to deal with them in a personable, assertive, and professional manner
  • Get to the underlying causes of a complain
  • To resolve the issue to the customer’s satisfaction
  • Learn to diffuse anger and emotional responses

Learning Outcomes

  • Improve your complaint handling skills to positively resolve an issue
  • Usage of right attitude even under pressure
  • Borrowing customer’s perspective to improve the experience
  • Build rewarding customer relationships
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